Overview
General Overview
webRulon offers a variety of scalable high quality shared web hosting plans and managed dedicated web servers with support for innovative electronic commerce, messaging, database and multimedia technologies. All our web hosting services include high quality customer care and technical support. We utilize the latest in hardware components, software, network connectivity and security solutions. Whether you are a small company with a few employees or a large corporation, with our web hosting solutions your business will be able to establish an effective and profitable presence on the Internet.
At webRulon Web Hosting we’re committed to customer satisfaction. Our high speed servers combined with our fast reliable network make us the perfect place to host your website.
Support
We believe providing good support is the key to your success. Our staff is available around-the-clock to provide top-notch support. We are the perfect choice whether you are looking for business, personal, or even Fortune 500 hosting. Our support staff can be reached via: Live Chat, E-Mail, Phone, & Online Helpdesk – visit our support center to find out more.
Guarantees
Every web hosting plan comes with a 30 day money back guarantee, 99.9% uptime guarantee, and is fully guaranteed by the owner himself. If you ever have a problem with regular support just ask that your ticket be assigned to Russell and he will personally take the time to give you the VIP attention that you deserve.
Server Technology
All of our servers are Quad-Core Xeon Processors running apache linux with the cPanel Control Panel.
Unlimited Everything
Our hosting plans are simple, all hosting plans include Unlimited Resources – The only options are your disk space and bandwidth.
Network & Facilities
The webRulon Network Operations Center (NOC) is located in Atlanta, GA, USA. Featuring bandwidth-on-demand connections with one of the primary Internet backbones in the United States, allowing us to offer multiple fast OC-192 & GigeE connections, one of the fastest, most reliable connections available today. Our NOC is located in the GNAX Center, a world class facility that’s home to some of the Web’s largest brands. With connectivity to Level3 and Qwest our router has up to 150,000 possible routes to send each packet of data. Because we are actually on a backbone, we are able to provide you with one of the fastest, most reliable connections available.
Our UpTime Guarantee
Our Guarantee is very simple – Your site will be up for more than 99.9% of the time you host with us. If your site is down for more than 0.1% of the time within any given month due to webRulon Server issues we will, on your request, reimburse you for the FULL months cost for the web hosting of your site!!
webRulon’s proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month. Something very rare in today’s industry. Read on to find out why we have excellent uptime and why we can guarantee this!
How can webRulon guarantee this reliability/uptime?
The strength of our infrastructure and support systems makes it possible for webRulon to offer an industry-leading 99.9% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy (’SLA’), a customer’s Web site will be up and available at least 99.9% of the time in any given calendar month, or the customer will receive a credit towards his or her next month’s Web hosting services, according to the current Service Level Agreement.
Our Guarantee
In the event that your web site is not available for more than 99.9% within a month, webRulon will credit the following month’s service fee according to the chart to the left. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value.
How do you maintain a good uptime record?
Our servers all have what we like to call watchdogs, if any vital server component such as e-mail, apache, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.9% uptime guarantee.
What has your uptime been for the past 6 months?
Although it is hard to summarize the data for all of our servers in our Network Operations Center (NOC), we estimate our network uptime has been 99.998% over the past 6 months (plus or minus 0.002%).
Please note that if circumstances beyond webRulon’s reasonable control (including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware) lead to downtime on any of our servers, this time will not be included in the downtime recorded.
Money Back Guarantee
We offer a no questions asked 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days we will refund your money no questions asked.
